Privacy Policy

At Khonbahuay, operated by A & J Guitars LLC ("we", "us", or "our"), your privacy is a cornerstone of our service. Whether you are browsing our Prep Master collection for professional prep tools, exploring Smart Cooking gadgets, or upgrading your home with Home Essentials, we are committed to protecting the personal information you share with us.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from khonbahuay.com (the “Site”) and in the context of our advertising partnerships, including those with AppLovin.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view (such as specific items in the Smart Cooking line), what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

  • Communicate with you regarding your Khonbahuay experience;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (such as new arrivals in our Home Essentials collection).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with our Prep Master collections).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Advertising Partners (including AppLovin): We share information about your use of our Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

4. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes:

  • Retargeting: Showing you a Prep Master tool you previously viewed while you are using other apps or websites.

  • Ad Tracking: We use pixels and cookies to measure the effectiveness of our campaigns on platforms like AppLovin.

You can opt-out of targeted advertising by visiting:

5. YOUR RIGHTS

  • GDPR (For European Residents): If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

  • CCPA (For California Residents): If you are a California resident, you have the right to opt-out of the "Sale" of your personal information (which may include data sharing for targeted advertising). You also have the right to request a report on the categories of data we collect.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail, phone, or mail using the details provided below:

  • Brand: Khonbahuay

  • Legal Entity: A & J Guitars LLC

  • Email: support@khonbahuay.com

  • Phone: +1 (606) 498-5770

  • Address: 409 Stratus Lane #1, Simi Valley, CA 93065, United States