Shipping Policy

At Khonbahuay, we believe that the journey to a better meal begins the moment you click "order." Whether you are upgrading your kitchen with our Prep Master tools, embracing innovation with Smart Cooking gear, or rounding out your sanctuary with Home Essentials, we are committed to getting your items to your doorstep safely and swiftly.

1. Order Processing Time

  • The "Prep" Phase: Just like great cooking requires preparation, we take care in handling your order. All orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays. In the event of a high volume of orders (e.g., seasonal sales), a slight delay may occur—we appreciate your patience as we ensure every package meets our quality standards.

2. Shipping Estimates & Costs

We offer worldwide shipping to bring our kitchen solutions to homes across the globe.

Region Estimated Delivery Time Shipping Cost
United States 7–12 Business Days Free on orders over $45.98 / Flat Rate
International 10–20 Business Days Calculated at Checkout

Note: Delivery times are estimates and may vary based on local carrier efficiency and customs processing.

3. Tracking Your Order

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will be active within 24–48 hours of shipment.

4. Customs, Duties, and Taxes

Khonbahuay is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Issues

We pack our ceramics and kitchenware with the utmost care. However, if you receive your order damaged, please contact our support team immediately.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Take a clear photo of the damaged item and the shipping label to help us speed up the replacement process.

Contact Our Support Team

If you have any questions about your shipment, our team is here to help you get back to what matters—cooking and creating memories.

  • Brand: Khonbahuay

  • Email: support@khonbahuay.com

  • Phone: +1 (606) 498-5770

  • Company: A & J Guitars LLC

  • Address: 409 Stratus Lane #1, Simi Valley, CA 93065, United States